Volunteer Terms And Conditions

We’ll communicate with you via email, text and phone calls. Please ensure you have a current email address, and that this is included on your online registration form, along with your mobile phone number which will be the main form of communication with you during the festival weekend.

We take pride in complying with the highest standard of Occupational Health and Safety throughout the Festival. We endeavour to provide you with the safest working conditions possible. As a member of the Volunteer team we ask you to comply with all safety requirements associated with your volunteer position. If these are unclear to you; please ask your Area Manager.

• Please do not use your mobile phone or eat/drink while on duty.
• All positions require enclosed shoes.
• Outdoor work requires a hat and suitable sun protection.
• Sunscreen will be provided by the Festival.
• Please bring along your own water bottle. Water refill stations are available around the site.

We want all our volunteers to have an enjoyable experience. Please contact the Volunteer Manager if, at any time during your volunteer contract with the NMF, you experience any difficulties in undertaking your duties, working with your fellow Volunteers or have any other festival-related concerns.

Adult Volunteers (18 years and over) will be required to undertake a minimum of 9 volunteer hours, generally in 3 blocks of 3 hours.

Youth Volunteers (13 to 17 years) will be required to undertake a minimum of 6 volunteer hours. At least one Parent or Guardian of each Youth Volunteer must also be a volunteer. Youth volunteers will almost always be rostered on duty with a Parent or Guardian. Youth Volunteer spots are limited and will be offered on a first come, best dressed basis.

Volunteers must not bring their children to their shift (unless an allocated Youth volunteer), nor should children be left under the care of any other volunteers on duty or at any work areas at any stage over the festival. Volunteers must arrange their own carers external to the festival operations whilst they are on shift. 

Please see NMC Child Safe and Code of Conduct Policy.

Volunteers who are not available for setup and/or pack down should expect to do at least one Sunday shift and one night shift.

If you are unable to do a shift for any reason (e.g. illness, injury or family emergency), you must contact the Volunteer Manager immediately.

Outside of an emergency situation; failure to complete minimum volunteer hours may result in you having to purchase a ticket and will impact any future volunteer applications.

The NMF is committed to providing and maintaining a safe and healthy working environment for all volunteers. It has a strict no drugs, alcohol and smoking approach whilst on duty. The Festival is a smoke free event.

Volunteers who arrive for their shift under the influence of drugs or alcohol will not be signed onto that shift and will be required to return your festival wristband. Any future application is likely to be refused. Please see NMC Volunteer Breach of Code of Conduct .

All volunteers are required to report for work in a fit condition, able to perform their required duties in a safe and capable manner.

Your volunteer ticket is valid only for you; and does not extend to family and friends.

Camping is not included in the Volunteer package unless mentioned specifically in the Volunteer Role Description; and where a specific arrangement has been made to increase volunteer hours

To reserve a Volunteer Camping ticket you will need to check the box on the Volunteer Registration form. Payment for your ticket will be required on arrival at the festival.

Incident Report forms must be completed any time there is an accident, incident or near-miss. These forms can be obtained from the Festival Ticket Office. During or post festival, please advise your Area Manager you will complete the form; then take your completed Incident Report forms to the Festival Ticket Office.

All information and processes associated with the volunteer position (including Position Descriptions and any supporting documents etc.) will be considered confidential.